Return & Exchange Policy
Our returns and exchange policy is subject to goods sold by The Green Saman Shop's verified brands and designers directly to you, with no exceptions for third-party sales. All policy changes will reflect on this page.
What Can I Return And When?
- You receive a faulty or defective product
- You receive a product that is different from what you ordered
- If the product does not fit well (size issues)
What Products Can NOT Be Returned?
- Items that have been worn, washed, or soiled
- Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty
- Consumable products like food and beverages, bath and beauty, or personal hygiene products.
- Bulky items like furniture, statues, paintings, temples (mandir)
- Custom-made or hand-made products
- No refund, exchange, or return on discount/sale items or when discount codes are used in the order.
- No refund on items purchased by the cash-on-delivery payment option.
Conditions For Returning Products:
- The products must be returned in the original condition they were received in, along with any bills, tags, labels, etc.
- Products must be in their original form and unsoiled
- Brand packaging should be intact
- Replacement of a product will be subject to the availability of the product on the website at that time
- The Product should have been bought with a prepaid payment option only