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Return & Exchange Policy

Our returns and exchange policy is subject to goods sold by The Green Saman Shop's verified brands and designers directly to you, with no exceptions for third-party sales. All policy changes will reflect on this page.

What Can I Return And When?

  • You receive a faulty or defective product
  • You receive a product that is different from what you ordered
  • If the product does not fit well (size issues)


What Products Can NOT Be Returned?

  • Items that have been worn, washed, or soiled
  • Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty
  • Consumable products like food and beverages, bath and beauty, or personal hygiene products.
  • Bulky items like furniture, statues, paintings, temples (mandir)
  • Custom-made or hand-made products
  • No refund, exchange, or return on discount/sale items or when discount codes are used in the order.
  • No refund on items purchased by the cash-on-delivery payment option.

Conditions For Returning Products:

  • The products must be returned in the original condition they were received in, along with any bills, tags, labels, etc.
  • Products must be in their original form and unsoiled
  • Brand packaging should be intact
  • Replacement of a product will be subject to the availability of the product on the website at that time
  • The Product should have been bought with a prepaid payment option only
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